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Cancellation notice must be submitted either by phone or e-mail no later than 8 hours after an order is placed. During this period, we can cancel the order, if it has not been sent to the production desk for processing yet. After placing your order, we could show you a computer generated picture of your merchandise. However, due to the high cost of fulfillment and restocking operations, any cancellation will incur a 25% restocking fee, if the order has already gone into the processing period but hasn't been shipped. We advise our customers to surely identify the products that you wish to purchase before completing the transaction.
Special/Custom Order? Orders with special order status will be communicated to the customer for approval prior to processing. Special custom order requests by the customers will not be refundable or exchangeable.
All products are examined in great detail before being sold to our customers. We work closely with suppliers and our production department to get the latest and newest product to you. Please note that the package box may be sometimes distorted due to shipping conditions beyond our control. If this should happen, we will work closely with you on merchandise replacement.
It takes about 1-5 business days to process your order. We will make every attempt to ship your items on the same day if they are finished goods, does not apply to custom made goods. Your shipping method UPS/ Federal Exp Ground, 3rd Day 2nd Day or Next Day Air will apply after we have processed your order. We also provide US Postal Service upon request.
Order status is updated on an ongoing basis. Pending orders means that the order has not been approved for processing yet. We will need to verify some information, such as credit card verification, shipping cost estimation, payment information, etc. before we can approve the order.
All estimates on special orders are subject to change. Leoni Jewelry will guarantee diamonds and gold, limited to 10 years, unless the item is bended because of accidental or consequential damage of any kind as the result of the product usage.
Leoni Jewelry, Inc. will not be responsible or liable for any labor, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of goods.